Mr. Michele Gaudelli, the IT Manager and one of the directors of Aylings Garden Centre & Club Green sent the e-mail below to NedFox without any modifications done by NedFox:
Mr. Michele Gaudelli, the IT Manager and one of the directors, Aylings Garden Centre & Club Green
I just wanted to drop you an email to say a big thank you to the NedFox team for helping us set up our Epos system in such a short space of time.
As you know we went through a selection process where we invited in a number Epos suppliers in, which ranged from Cloud based solutions like RetailVista to Server based solutions.
The first decision we had to make was – do we go for a cloud based solution or server a based solution.
We chose the cloud as we wanted to have a system available to us via a web browser anywhere any time! Allowing us to view real-time trading information from any location!
The selection process was interesting, as it gave us an insight into how the different systems worked, and I have to say that RetailVista was the most intuitive and easy to use system we saw.
As well as having a great system, NedFox also showed that they had a wealth of knowledge and experience in the Garden Centre sector, which they were willing to share with us to ensure we launched our new Garden Centre (Aylings Garden Centre) successfully. This was one of the main reasons why we decided to partner with NedFox.
For us choosing the right partner was more important than making a price led decision. NedFox were not the cheapest solution, but you get what you pay for! A job very well done!
NedFox worked very closely with us throughout the implementation of the Epos system, helping with us with all aspects including the supplier product imports.
Now that the system is in, we are so pleased that we chose to work with the NedFox solution as we can now access the system from any location and get real-time information on how the Garden Centre is performing!
A big thank you to Martin Tank, Fons Werink and Eimert De Graaff from NedFox, who have been our main contacts throughout this process and fantastic people to work with. They were always on hand to provide us with the necessary support! And are now an extension of the Aylings Garden Centre family!
We were operating a manual system before. We had little control of our stock and unable to monitor our losses. We needed a system which would allow us to optimise our stock levels, assess our losses and accurately monitor our seasonal sales. We needed to be able to access all data on site, and remotely.
NedFox offered a fully cloud based system, which could be logged onto from any location. All updates and software issues are carried out remotely. NedFox offered a future proof system which met all our requirements. They were able to guide us and our staff through the process of changing from a fully manual, paper system to a full EPOS system. Their system links up with our website and loyalty scheme, offering a one stop solution for all our needs.
At present we are still implementing our warehouse module. When this is completed and we are fully conversant with it, we may look at an online shop.
No, we are happy with our choice of supplier. One of our initial concerns with selecting NedFox was that, they were a Dutch company based in the Nederland’s. There could have been language or geographical difficulties. This has not been a problem whatsoever. All support staff speak English and as it is a cloud based system it can be accessed remotely and any issues resolved. All training was either carried out here on site or online.
Any further comments?
We are now nearing the end of our implementation of the new EPOS system and are very happy with the end product. NedFox have adapted the existing system through updates to leave us with a system which is customised to suit our our own particular requirements.
Spring 2015 - Installation 8-till system:Mr. Matthew Steel - Commercial Manager, Taverham Nursery and Country Shopping Centre
Labelling, Statistics, Delivery on Account, Sales on Account, Invoicing, Sage Accounts Integration, Loyalty Scheme, National and Own Gift Cards, Purchase Orders, Sales Orders, Warehouse Location, Goods-In and Excel Interface. Also included - 4 PDA (Personal Digital Assistant) hand-held computers.
Why did you change you current provider?
We had been struggling for some time with our ePOS provider, not knowing exactly what we were paying for and having to pay licence fees per user as well as per work station. When we wanted to expand our loyalty scheme we came across other issues and we felt the time had come for a proper upgrade. We were also thinking about online selling via our website and when we learned about the benefits of the NedFox Cloud Solution it became a ‘no-brainer’.
As I said, the ability to integrate fully our loyalty scheme and webshop, and for no more cost than we were paying our old company made this an easy decision. The fact that we would be working with people from the trade we knew and trusted, was also an important factor.
We still have some work to do on our web shop and also feel that the new Personal Marketing service from Garden Connect has a lot to offer and enable us to reduce the cost of our loyalty scheme rewards.
Any further comments?
It took us a while to get used to the new system but once we got the hang of it, we never looked back. It is also good to know that whatever new concepts the ‘marketing-people’ come up with, we should be able to use now. NedFox is a great company and we would thoroughly recommend them to anyone looking to upgrade their old system.
http://www.thirskgardencentre.co.uk/Mr. Joe Joyce - Company Director, Thirsk Garden Centre & Coffee Shop
In short: easy to use, easy and quick to download products with excel interface and very competitively priced. There are lots of additional modules available, good backup call-centre, remote access from any device and windows based system.
Any further comments?
A very approachable and genuine company from the first meeting to the present moment. They have stood by every promise they have made.
For us at Radway Bridge is was important to make less pricing mistakes, easier for seasonal till operatives, more accurate and live stock-control. There is better wastage control, management statistics and increased profit!
What next for Radway Bridge Garden Centre?
Electronic purchasing, website interface, another till, another hand held PDA.
Installation 2-till system - Spring 2015
Labelling, Statistics, Delivery on Account, Invoicing, Loyalty Scheme, Gift Cards, Purchase Orders, Goods In, Webshop Interface and Excel Interface. Also included - 1 PDA (Personal Digital Assistant) hand-held computer.
Mr. Andrew Pearson - Proprietor, Radway Bridge Garden Centre & Nurseries