FAQs

Q.

What happens to the tills if my Internet goes down?

A.

When the internet connection isn't available, the tills will continue to work as usual and transactions are stored locally. As soon as the internet connection has been restored, all transactions are processed automatically. You may not even notice that it has happened.

Q.

NedFox is based overseas – could that be an issue?

A.

Not at all !  Yes, NedFox is located in the Netherlands but summarised below are the reasons why there are no issues working with the best ePOS provider in Europe:

  • RetailVista (the program) is a true internet application, therefore there is no specific need to work with a local partner.
  • RetailVista is hosted on the fastest servers available. All servers and applications we host are backed up regularly and these servers are placed in two separate locations.  If one location should not be available, RetailVista automatically switches to the secondary (fall-back) location.
  • NedFox (ePOS-) hardware comes with a 5-year manufacturer's warranty. We only provide hardware which is thoroughly tested and has been proven in our harsh retail environment.
  • Since the startup of NedFox in 1994 we have not had any significant downtime at our 400+ applications.
  • Hundreds of customers
  • Thousands of tills
  • Millions of transactions

Q.

What are the system requirements for RetailVista

A.

The system requirements for RetailVista are:

  • Windows 7, 8 or 10
  • 2GB ram memory or more
  • Any regular webbrowser to access backoffice functionality

 

Q.

Security – there are people who say that Cloud-Based systems are not secure, is this correct?

A.

No.

RetailVista is an Internet-based application which has the great advantage that it can be accessed from anywhere. It is therefore of the utmost importance that the security is sound. There are many security features incorporated in the software including:

  • Logging-on - A user is able to try and log-on incorrectly three times, after which the user will be automatically blocked for 15 minutes. Thereafter, the user can try up to another three times after which that user will receive an ‘IP-Ban’ which means that user will now indefinitely be unable to log-on from that location. Only the ‘Support-Desk’ is now able to unblock the user.
  • What’s not there, cannot be hacked either - The complete back-office service area of RetailVista cannot be routinely entered via the Internet. Parties that want to use the site will need to make a request to the ‘Support-Desk’ , the only ones that can provide access for that party, with the agreement of the retailer.
  • All communications with the RetailVista servers are using SSL certificates therefore all communciation is encrypted.
  • IP Restrictions - From within RetailVista you can set all the IP-addresses that you allow access to RetailVista. After that, RetailVista is longer available from anywhere in the world which considerably reduces the options for potential hackers.
  • The weakest link - Away from the question of how interesting it will be for a hacker to hack into RetailVista in the first place, hackers are fundamentally lazy. They will always look for the weakest link, which makes it easier for them to get in. Generally, that is still the user (retailer) who uses a simple password , writes these down on paper or shares it with a colleague….

The above is just a summary of some parts of the security measures we use.

Q.

Why would Cloud-Based systems be better that the conventional solutions?

A.

Benefits of a Cloud-Based solution:

  • Manage your business away from the centre - Access to your (sales) data 24-hours a day, seven days a week from a remote server, is one of the key advantages of a Cloud-Based system. You can monitor your business on a mobile device through real-time sales reporting, giving you control over stock and customer information while you’re on the move or even on holiday.
  • Incur lower costs – A traditional hardwired (server-based) system will incur an upfront, non-refundable software licence fee, an annual maintenance fee for upgrades and likely other charges for technical support and training. By comparison, a Cloud-Based system will have minimal or no upfront fees and low monthly charges. In addition, with NedFox you are not locked into an annual contract so if you decide to upscale, downscale or switch providers, it can be done at any time without sacrificing a significant upfront investment.
  • Utilise advanced integration – The technology used for Cloud-Based systems allow you to integrate a number of business and marketing functions into your ePOS system. For example, card-payments can be processed from anywhere within the garden centre (not just at the check-out) and receipts can be sent directly to a customer’s mobile phone. Our system RetailVista, can integrate with external accounting and digital loyalty or reward schemes, which are not possible on many traditional platforms.
  • Get instant upgrades – Monthly fees include instant upgrades to the technology which are done remotely without any downtime or management costs to your business. This is a significant business advantage over traditional systems. The remote server also eliminates concerns about running out of space or having to upgrade hardware as increase customer and stock data on your system.
  • Minimise the risk – The risk of data being lost through corruption and virus attacks is reduced with Cloud-Based solutions because everything is stored online. In addition, the cost of having to re-install system drivers on traditional server-based ePOS systems and the loss of revenue in the downtime can also be avoided.

Q.

Why don’t I need a server with your system?

A.

There is no need, as you are directly working on our secure servers, via the Internet, which provides a truly live-system. No up-front investment, no maintenance, no danger of running out of space and no need for back-up's - as simple as that.

Q.

Can I incorporate my current loyalty scheme?

A.

Loyalty or reward schemes have become an essencial marketing tool to retain customers and increase visits and sales. Conventional ePOS can be very useful in this respect, especially to maintain your customer database, linking their sales and calculate their 'reward'.

Our cloud-based ePOS will of course do this as well but in addition RetailVista adds a completely new dimension: the ability to introduce 'Personal Marketing',  allows you to communicate directly with each individual customer, based on shopping behavior and recent purchases and can drastically reduce your 'cost of reward'. Why not complete the Customer Retention Questionnaire to learn more about reducing the cost of loyalty.

Q.

Can the system include my webshop/online sales (Click & Collect)?

A.

Yes - As RetailVista is a completely open system it is designed to enable to work with 'third parties' such as Web-shops, B.I. applications, Loyalty providers, and other e-Marketing services. Web-sales are completely integrated into the stock control program.

Q.

I currently run a conventional Server-Based system – can I export my stock and supplier data files to your system? What about historical information?

A.

Yes you can. NedFox has already completed (supplier and product data) conversion programs for some of the more common UK garden centre ePOS providers and historic data conversion is one of the options.

Q.

I use a sophisticated Business Intelligence Program – can this be integrated into the ePOS?

A.

Yes - As RetailVista is a completely open system it is designed to enable to work with 'third parties' such as B.I. applications, Loyalty providers, Web-shops and other e-Marketing services. Some of the OLAP (On-Line Analytical Processing) cube solutions are great tools for business performance management and can be fully integrated into RetailVista.

Q.

Is Cloud-Based more expensive (than server-based)?

A.

No, is the short answer. To start with, a truly cloud-based system does nor require the investment of an expensive on-site server and neither the need to maintain, service or back up. All software updates are automatically provided (if appropriate) and the cost is covered by the fixed monthly service charge. There are no 'per user' or 'per work-station' charges that often apply to the older, server-based systems. Once you have decided which modules to use you will know exactly what your monthly cost will be - no surprises!

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